Refund policy
At GOODIES, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your purchase, we offer a hassle-free refund policy to ensure your peace of mind.
30-Day Money Back Guarantee:
We offer a 30-day money back guarantee on all eligible purchases. If you are not satisfied with your purchase for any reason, you may return the item(s) within 30 days of the delivery date for a full refund of the purchase price, excluding shipping costs.
Return Eligibility:
To be eligible for a refund, the item(s) must be unused, in the same condition as received, and in the original packaging. Items that are damaged, worn, or not in their original packaging may not be eligible for a refund.
How to Initiate a Return:
To initiate a return, please contact our customer service team at gdgoodies@outlook.com within 30 days of the delivery date. Our customer service team will provide you with a return authorization and instructions for returning the item(s).
Refund Process:
Once we receive the returned item(s) and verify their eligibility for a refund, we will process the refund to your original method of payment within 7 business days. Please note that it may take additional time for the refund to appear on your credit card or bank statement, depending on your financial institution.
Exclusions:
Please note that certain items, such as personalized or custom-made products, may not be eligible for a refund. Additionally, shipping costs are non-refundable, unless the return is due to an error on our part.
Contact Us:
If you have any questions or concerns about our refund policy, please contact our customer service team at gdgoodies@outlook.com or +8613535532128. We are here to assist you and ensure that you have a positive shopping experience with us.
30-Day Money Back Guarantee:
We offer a 30-day money back guarantee on all eligible purchases. If you are not satisfied with your purchase for any reason, you may return the item(s) within 30 days of the delivery date for a full refund of the purchase price, excluding shipping costs.
Return Eligibility:
To be eligible for a refund, the item(s) must be unused, in the same condition as received, and in the original packaging. Items that are damaged, worn, or not in their original packaging may not be eligible for a refund.
How to Initiate a Return:
To initiate a return, please contact our customer service team at gdgoodies@outlook.com within 30 days of the delivery date. Our customer service team will provide you with a return authorization and instructions for returning the item(s).
Refund Process:
Once we receive the returned item(s) and verify their eligibility for a refund, we will process the refund to your original method of payment within 7 business days. Please note that it may take additional time for the refund to appear on your credit card or bank statement, depending on your financial institution.
Exclusions:
Please note that certain items, such as personalized or custom-made products, may not be eligible for a refund. Additionally, shipping costs are non-refundable, unless the return is due to an error on our part.
Contact Us:
If you have any questions or concerns about our refund policy, please contact our customer service team at gdgoodies@outlook.com or +8613535532128. We are here to assist you and ensure that you have a positive shopping experience with us.